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FAQ

Learn quickly from frequently asked questions

At Skytek Systems, we know technology should make life easier, not more complicated. That’s why we’ve answered some of the most common questions about our IT services, cybersecurity, web design, and e-waste recycling. Whether you’re a small business looking for reliable tech support or an individual who needs help with secure device disposal, these FAQs will help you understand how we can support you.

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Skytek Systems is a technology solutions provider specializing in Managed IT Services, IT Infrastructure Support, Cybersecurity, and Web Development. We help small businesses and residential clients in New York and surrounding areas maintain secure, reliable, and modern technology systems.

We support small businesses, home offices, and individual clients who need dependable IT support, cybersecurity protection, or website solutions. Whether you’re a startup, a growing company, or someone looking to secure and simplify your home technology, we can help.

Skytek Systems provides complete Managed IT Services to keep your business technology reliable, secure, and productive. Our services include:

  • Proactive IT management — We monitor, maintain, and protect your systems, handle software updates, data backups, and provide day-to-day support.

  • Network design & management — Secure and reliable setup of firewalls, Wi-Fi, and VPNs to ensure smooth connectivity and minimize downtime.

  • Microsoft 365 & email solutions — Email migration, user access setup, and security configuration to improve productivity and reduce spam or phishing risks.

  • Cybersecurity & threat protection — Endpoint security, advanced threat detection, firewall configuration, and employee security awareness training to protect against cyber threats.

With Skytek Systems, your IT environment stays secure, efficient, and worry-free, so you can focus on running your business.

We offer both. Most issues can be solved remotely, but if needed, we provide on-site support in Putnam County, Westchester, and surrounding areas.

Skytek Systems helps safeguard your business from cyber threats and data loss by providing:

  • Threat detection & response — Continuous monitoring and quick neutralization of cyber threats.

  • Endpoint protection — Advanced antivirus and Endpoint Detection & Response (EDR) solutions to keep workstations and servers secure.

  • Network security & firewalls — Strong perimeter defense with properly configured firewalls and secure access controls.

  • Backup & disaster recovery — Secure local and cloud backups, encryption, and recovery plans to keep your data safe and restorable.

  • Security assessments & compliance checks — Identifying vulnerabilities, strengthening your defenses, and meeting regulatory requirements.

  • Employee cybersecurity training — Teaching staff how to spot phishing attempts, use strong passwords, and practice safe online behavior.

With Skytek Systems, your business gets multi-layered security that protects sensitive data and minimizes downtime.

Skytek Systems builds and maintains professional websites to help small businesses establish a strong online presence. Our services include:

  • Custom website design — Modern, mobile-friendly, and SEO-ready websites tailored to your brand and goals.

  • Website maintenance & updates — Security patches, content updates, and performance optimization to keep your site reliable and up to date.

  • E-commerce & online functionality — Online stores, service booking, contact forms, chat integrations, and other features to help you sell and connect with customers.

Whether you need a simple informational site or a full-featured online platform, we ensure your website looks great, runs smoothly, and supports your business growth.

We provide flexible and transparent pricing to fit your needs:

  • Flexible billing options — Choose from monthly support plans for ongoing IT management or hourly/project-based pricing for one-time work.

  • No long-term contracts — You’re never locked in unless you choose a plan for predictable IT costs and budgeting.

  • Fast response times — Most remote support requests are handled the same day, and on-site visits can typically be scheduled within 24–48 hours, depending on the issue.

Our goal is to deliver cost-effective, reliable IT support that scales with your business.

Getting started is simple, and no technical background is required. We make the process easy by offering:

  • Free consultation — Contact us through our website or by phone, and we’ll schedule a no-obligation call to discuss your needs.

  • On-demand IT team — Even if you don’t have an internal IT department, we act as your dedicated tech partner, providing enterprise-level support at a fraction of the cost.

  • Clear communication — We explain technology in simple terms so you can make informed decisions without feeling overwhelmed.

Skytek Systems offers secure and responsible disposal of unwanted electronics for both homes and businesses. Our services include:

  • Electronics recycling — Safe and environmentally friendly disposal of old computers, laptops, servers, monitors, printers, and networking equipment.

  • Data destruction — Securely wiping or destroying hard drives and storage devices to protect sensitive information before recycling.

  • Pickup & drop-off options — Convenient collection for offices and residential clients, or drop-off scheduling for smaller loads.

  • Asset reporting — Documentation of recycled equipment for your records or compliance needs.

We ensure your old devices are disposed of safely, data is fully protected, and electronic waste is kept out of landfills.